Business mobility 2022: UEM provides consumer working experience, AI, automation


The past two years have witnessed mobility administration acquire on a larger importance than at any time in the enterprise. As distant and hybrid do the job styles consider maintain at many corporations, “mobility management” has expanded its that means from management of cellular devices to administration of all units used by cell personnel, where ever they transpire to be doing work from.

Unified endpoint management (UEM) has turn out to be a strategic technological know-how at the center of companies’ attempts to control this more and more intricate ecosystem. In essence combining enterprise mobility administration (EMM) instruments with Computer management instruments, UEM platforms assist providers control and secure a vary of devices which include smartphones, tablets, laptops, and desktop computers throughout multiple functioning systems — all from a unified interface.

“With distant and hybrid function in this article to keep, obtaining a cloud-powered, unified endpoint method and toolset is crucial to keeping forward of updates and stability dangers,” suggests Dan Wilson, senior director and analyst at analysis business Gartner. “We are also viewing an enhance in fascination all over UEM resources handling macOS and Linux endpoints, as part of continued initiatives to consolidate equipment, groups, and affiliated capabilities.”

What the UEM market place seems like

The UEM current market is dominated by about a dozen main vendors. It is not looking at a lot of new players enter the fray, Wilson says. “However, [smaller] vendors providing products and solutions and abilities for specific use conditions are attaining focus,” he states.

This kind of use situations involve handling frontline worker gadgets, sensors and good devices made use of in logistics and transportation, kiosk equipment, World-wide-web of Matters (IoT) endpoints, industrial drones, and wearables, he claims. “These are not typically out there from the mainstream UEM resources,” Wilson claims.

[ How to choose the right UEM platform ]

The few new entrants into the UEM market place have a tendency to be firms concentrated on small and midsized businesses (SMBs), states Andrew Hewitt, senior analyst at Forrester Investigate. “We be expecting that current market to basically change into a new marketplace in the next two to 3 years,” Hewitt says. “What that appears to be like like is really hard to say at this level.”  

Pricing of UEM platforms remains additional or fewer stable, Hewitt says. “I however routinely see any place involving $1 and $10 for every consumer for each month,” he claims. “There’s a mix of both per-person and for each-machine pricing out there, with for each-person pricing more and more prevalent. Having said that, I do not see big adjustments when it will come to pricing. A person new pattern is offering unique pricing for frontline personnel, which a couple of the UEM companies now have right now.”

When checklist selling prices for UEM platforms are not shifting, some vendors are having much more intense with bargains, Wilson suggests. “New SKUs and bundles are currently being made to draw in lesser or finances-acutely aware shoppers,” he says. 

[ Free download: UEM vendor comparison chart 2022 ] 

Rising traits for 2022 

Forrester sees a several main trends emerging for UEM this year, Hewitt says. 1 is the increase of person experience administration inside UEM equipment. The use of close-consumer practical experience checking (EUEM) will become a lot more prevalent among the companies, he states. 

This involves accumulating telemetry from endpoints for the applications of benchmarking close-person experience, remediating issues, and amassing employee responses. “As enterprises carry on to try out to increase personnel experience for hybrid work, these working experience management abilities will come to be significantly valuable, particularly when mixed with present equipment in dwelling,” Hewitt claims. 

A further trend Hewitt notes is an acceleration of “modern management,” a approach to regulate endpoints in a unified way with no compromising the protection of the endpoints. “The pandemic compelled a lot of IT conclusion makers to modernize their endpoint administration techniques to much better provide distant employees,” he states. “We’re now viewing huge moves to assistance fashionable administration, and the UEM distributors are earning it ever more uncomplicated to do so with new migration instruments.” 

In addition to these developments, Hewitt expects to see a higher concentrate on remote-to start with administration abilities with UEM, “specifically when it will come to visibility about at-home endpoints and improved patching by using the world-wide-web,” he suggests.  

“I’d also anticipate to see a greater concentration on increasing deployment automation, supplying a totally automatic deployment support that includes regions previously not included, such as BIOS [basic input/output system] configuration, user personalization, and third-get together app deployment,” he states. 

Gartner’s Wilson factors to numerous of the similar developments. “We foresee top UEM tools will proceed to try to consolidate workloads and expand features to include things like practical experience administration, automation, patching, vulnerability and possibility management, configuration administration, protected remote entry, and distant manage,” he claims. 

Security and endpoint management unite

Another significant pattern Forrester emphasizes for 2022 is the continued convergence of endpoint management and endpoint stability. Some UEM suppliers have obtained endpoint detection and response (EDR) providers in latest several years, Hewitt notes. “In addition to integrating individuals equipment, we’re observing much more desire between suppliers to present blended administration and stability abilities inside a single platform,” he suggests. 

What this usually means for prospective buyers is more consolidation of tools, fewer brokers — program tools that observe threats and vulnerabilities — on endpoint devices, and a escalating need to improve collaboration amongst IT functions and stability groups, Hewitt suggests. 

Phil Hochmuth, software vice president, business mobility at IDC, highlights the unification craze as effectively. Computer system management technological know-how will significantly look like mobile gadget management (MDM) as fashionable endpoint management adopts MDM protocols and architectures for software shipping, he states.  

“Automated unified endpoint patching — especially 3rd-bash app patching — will be difficult to reach,” Hochmuth says. “Endpoint administration teams will significantly take on endpoint protection roles as this line blurs. To tackle these traits, we’re advising enterprises to keep ‘traditional’ endpoint alternatives open for conclusion-consumer endpoint administration, with an eye toward modern administration.” 

IDC is emphasizing the significance of a “single pane of glass” features across various operating systems and gadget kind components, Hochmuth says. “We’re observing and encouraging additional integration of UEM technological know-how into both end-consumer computing operations teams and security operations,” he says.

AI, ML, and automation on the increase

Mobility gurus be expecting artificial intelligence (AI), machine discovering (ML), and automation to play ever more crucial roles in UEM platforms. 

“Analytics is getting an more and more well-known characteristic remaining launched by UEM suppliers,” Hochmuth states. “This is the capacity to get info and telemetry from managed endpoints and putting that facts into usable experiences and workflows pushed by automation and AI.” 

Because AI and ML capabilities are rather new, “it will acquire time to prove to IT administrators that the insights and suggestions [made by AI/ML] are comprehensive, precise, and trusted,” Wilson suggests. “But the sky is the limit on what can be done to get rid of repeatable, mundane jobs. We also be expecting to see ML engage in into better danger and vulnerability assessment to push greater prioritization of and eventual automation of application updates and patching.” 

There is a remarkable need to have for self-healing of endpoint gadgets today, “and AI performs a big role in that by bringing the endpoint back again into compliance with its original configuration,” Hewitt suggests. “We also see an AI enjoy when it arrives to proactively improving upon knowledge or preventing difficulties from happening that disrupt employees.” 

This will involve considerable coordination and historic know-how of consumer actions, Hewitt suggests, “but it really is some thing that will increase enterprises’ potential to predict and remedy concerns in advance of they transpire.” 

Read upcoming: 

This story was at first published in June 2015 and most just lately current in May well 2022. Simply click by to subsequent webpages to see how mobility management has evolved above the decades.

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